Techno-Functional Business Analyst - ServiceNow Platform (5-7 yrs)

Job Description :

- Techno-Functional BA with 5+ years of ServiceNow experience including basic QA understanding.

- Gathers and validates business / technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics.

- You have strong technical foundation and knowledge of the ServiceNow platform.

- Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team.

- Interprets user requirements into feasible options and communicate these back to the business stakeholders.

- Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine, as necessary.

- Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

- Plans user acceptance testing (UAT) and Hands-on testing on ServiceNow

- Performs other duties as assigned.

- Experience in developing and implementing solutions on the ServiceNow platform and

- ServiceNow modules like Incidents, Changes, Problems and Agent chat & CSM.

- Understanding of CMDB

- ServiceNow Certified System Administrator