Client Service Associate

Job Description

Role : Business Associate, Enago
Job location : Goregaon (West), Mumbai
Department : Client Servicing

Proven 1+ years of Customer service experience

Mandatory

Excellent verbal and written communication skills

Mandatory

Flexibility, dynamic and ability to take quick decision and handle client queries

Desirable

About us: Crimson Interactive

We are a technology-driven product and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers a gate-way to enter & flourish in Chinas STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs.

To know more visit: www.crimsoni.com

Whats in it for you?

1. Global exposure: Crimson has a diverse employee base that serves international customers across 125 countries. You have a unique opportunity to work with global talents from different parts of the globe with different specializations and backgrounds. At Crimson, we have regional and global projects where you will find something new, dynamic and challenging to work on. Hard work, perseverance, and the eagerness to learn are all that you need to flourish at Crimson!

2. Growth & Benefits: Growth to us is learning something new every day. We not only provide you role-specific grooming and training but also facilitate your progression through a multitude of opportunities and platforms for you to develop your skill and personality, personally and professionally.

3. Culture & Diversity: Our team comprises of a mix of freshers and experienced professionals from India, Japan, Taiwan, Korea, China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimsons fantastic work culture helps every employee feel a valuable part of a bigger team, while retaining their individual beliefs and culture.

4. Our ideologies& beliefs: At Crimson, growth is synonymous with progress, and our efforts are focused to offer flexibility and an environment for every employee to learn, share and grow. Our programs and culture facilitate our Crimsonites with all the elements required to build a strong and successful professional career. In all that we offer to our Crimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provide

FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH

Roles and Responsibilities:

• Efficiently handle the customer service operations for international clients spread across 89 countries
• To convince and convert clients in order to meet revenue targets
• Work in collaboration with the Project Management Team for efficient project management.
• Shoulder responsibility for effective email communication with international clients and the home team.
• Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business
• Work in collaboration with the Marketing team for the implementation of strategies
• Manage B2B accounts and handle client calls effectively.

Desired Candidate Profile:

• Graduates from any field/ MBA Freshers
• Desirable: 1 year of experience in a Customer service role
• Desirable: Knowledge about Scientific Publications and STEM industry
• Knowledge of MS Office
• Coordination and effective decision-making skills
• Good verbal and written communication skills
• Ability to prioritize tasks according to urgency and impact
• Should be flexible to work in rotational shift timings: 7 am to 4 PM , 3 PM to 12 AM and 10 pm to 7 AM
• 5 days working - Sunday fixed off and Wednesday or Thursday one day fixed off

Know about our Culture:

Crimsons Culture nurtures Crimsonites to give their best and become the best version of themselves, personally and professionally.

We offer a secure, safe, and rewarding ecosystem to establish a long and successful career with us.
In a nutshell, Crimsons culture empowers everyone to speak freely, learn passionately, work flexibly, and grow fearlessly.

Let’s take a closer look at some of the pillars of our Culture!

Open Communication | Meritocracy | Creative Thinking | Keeping it Light | Customer Centricity | I am Crimson

We create future Leaders

Crimson has a legacy of developing and nurturing young talent to become future leaders. Our Leadership Principles provide promising talents the best opportunities to fulfil their potential and lead high performance teams.

Awards and Recognition:

• ET Global Indian Leaders Awards 2022 For Excellence in AI & NLP
• Consistently ranked among the Best Employer brand awards – National “BEST EMPLOYER” Brands – 2021, “ASIA’S BEST EMPLOYER Brand Awards – 2021 & “SILVER STEVIE AWARDS” for “GREAT EMPLOYERS”
• Recipient of Common Sense Advisory Award – Top 75 Global Language Service Providers in the World.
• Recipient of HRAI Award for Most Innovative L&D Program & HRAI Award for Outstanding Employee Engagement Strategy
• Recognized as Top 10 Pharma & Life Science Tech Solution Providers by APAC CIOoutlook
• Recipient of Top 100 Award for 100 Most Promising Companies

Connect with us on, LinkedIn, Facebook, Twitter & Instagram to remain abreast with the latest developments - https://www.crimsoni.com/