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For Employers

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Engaged Employer

INTERVAL

Compare

4.4

based on 52 Reviews

11 INTERVAL Jobs

Client Relations Associate - Tamil

Team Interval

4.4

based on 52 Reviews

0-2 years

Kochi, Thrissur, Kozhikode + 1 more

1 vacancy

Client Relations Associate - Tamil

INTERVAL

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Clinical Data Management Client Relationship Management Customer Relationship Client Engagement

+ 1 more

Job Description

- Review and assess assessment reports to understand client needs accurately.

- Communicate effectively with parents to confirm admissions and address any inquiries they

may have.

- Facilitate the search for suitable trainers and allocate them to clients based on their

requirements.

- Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise

client satisfaction.

- Calculate and collect admission fees and tuition fees accurately and on time.

- Address concerns raised by trainers and parents, resolving them promptly and efficiently.

- Ensure accurate calculation and timely payment of trainer fees to maintain trainer

satisfaction.

- Report day-to-day activities to the Customer Relationship Manager (CRM) for performance

evaluation.

- Track and update attendance records to monitor client engagement effectively.

- Monitor trainers to ensure compliance with INTERVALs terms and conditions and maintain

service quality.

- Evaluate trainers and analyse their training needs to enhance service delivery.

- Manage student and trainer data efficiently and confidentially.

- Implement strategies to retain existing students by providing exceptional service, addressing

their needs promptly, and identifying opportunities to upsell additional services based on

assessment reports.

Requirements

- Bachelordegree from a recognized university.

- Relevant work experience: 0-2 years as a Customer Relationship Executive.

- Proficient in computer spreadsheets and Microsoft Office products for data management.

- Ability to remain calm and composed in challenging situations.

- Strong customer service skills to address client concerns effectively.

- Excellent problem-solving abilities to resolve issues related to business and everyday

situations.

- Desire to enhance the customer experience through proactive engagement.

- Excellent communication skills, both verbal and written, to facilitate effective interaction with

clients and internal teams.

Employment Type: Full Time, Permanent

Read full job description

INTERVAL Interview Questions & Tips

Prepare for INTERVAL roles with real interview advice

People are getting interviews at INTERVAL through

(based on 2 INTERVAL interviews)

Job Portal

100%

Low Confidence

What people at INTERVAL are saying

What INTERVAL employees are saying about work life

based on 52 employees

75%

83%

75%

100%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

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