Customer Success& Solution Manager

Position Overview

"Are you passionate about client engagement, building and providing product based solutioning and driving business success? As our Client Success & Solution Manager, youll be the bridge between our innovative products and own client engagement end-to-end. In this role, you’ll empower clients to achieve their goals, turning challenges into opportunities and relationships into partnerships. If you thrive in fast-paced environments, love solving problems, and are driven by client success, this is your chance to shine. Join us in delivering tailored solutions that inspire loyalty and redefine what success means for our customers!"

Role and Responsibilities:

Client Engagement and Strategy:

Work closely with client leadership teams to define and manage expectations.

Collaborate with clients to identify pain points and propose tailored product solutions.

Solution Design and Coordination:

Coordinate between clients and internal product development teams for effective product solutioning.

Act as a liaison to ensure alignment between client needs and product capabilities.

Client Management:

Lead monthly performance reviews to manage expectations and performance metrics.

Address daily client queries and ensure timely resolutions.

Marketing and Sales Support:

Collaborate with the marketing team for regular outreach and product promotion.

Evangelize Creditas' product offerings across diverse client bases to drive adoption and sales.

Product Performance Optimization:

Monitor product performance by bridging performance marketing efforts and client business objectives.

Leverage insights to drive continuous product improvement and client satisfaction.

Key Skills and Competencies:

B2B Sales Expertise

Comprehensive knowledge of business-to-business sales processes, strategies, and best practices.

Client Management

Ability to manage and nurture client relationships effectively to ensure satisfaction and retention.

Communication and Collaboration

Strong verbal and written communication skills, with the ability to collaborate across teams and stakeholders.

Relationship Building

Skilled at building trust and long-term relationships with clients, partners, and internal teams.

Product Management & Problem-Solving

Proficient in managing products/services and resolving client or process-related challenges efficiently.

Market Research and Data Analysis

Ability to conduct in-depth market research, interpret data, and make data-driven decisions to optimize sales strategies.

Marketing and Sales Evangelism

Expertise in promoting products/services and driving sales initiatives to achieve organizational goals.

Leadership and Presentation Skills

Demonstrated ability to lead teams, inspire confidence, and deliver impactful presentations to various audiences.