Technical Customer Success Manager For IoT Applications

Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you d make a great addition to our vibrant international team.

We are looking for Application Services Manager.

You ll make an impact by:

• Technical Sales Support - Identifying new business segments and customers for conversion to SIEMENS for IoT business improving the market share for IoT. Plan for customer engagements, maintaining interaction with all customer segments, carrying out spec-in activity for IoT specifically. Collaborate with lead vertical sales team where our traditional portfolio is being sold to spec in IoT. Focus on IoT promotion.
• Market Intelligence - Competitor product analysis and preparing comparative charts, battle cards and fighting guides. Find new smaller competitors in the IoT space, analyse their solutions and prepare comparison guides. Prepare feature inputs for feedback into our development roadmap.
• Lead follow up and prioritization: Follow-up and categorization of leads from fairs, webinars in sales systems like salesforce and finding the right solution for the customer.
• Qualification Updates: Continuously assess and update lead qualification status based on the progression of interactions. Resolve when a lead is ready to move further down the sales funnel or when its appropriate to disqualify a lead.
• Onboarding and Training: Guide new customers through the SI EA IoT applications, helping them set up and configure the software to meet their specific needs and objectives and provide a clear understanding of how to use the SaaS product efficiently.
• Relationship Building: Establish positive relationships with customers, acting as their primary point of contact for any questions, issues, or assistance they require.
• Proactive Outreach: Initiate regular check-ins and proactive communication to ensure customers are satisfied, address any concerns, and identify upselling or cross-selling opportunities.
• Renewals and Upsells: Collaborate with sales teams to see opportunities for upselling additional features or services and to secure contract renewals.
• Data Analysis: Analyze customer usage and performance data to identify trends, potential risks, and opportunities for improvement. Use data-driven insights to guide customer strategies.
• Customer Feedback and Follow-up Channels: Use various communication channels, including phone calls, emails, social media messages, and video conferencing, to maintain regular and significant contact with the leads. Collect and relay customer feedback to internal teams, supplying to product improvements and enhancements based on real-world usage.
• Customer Health Monitoring: Develop and maintain a customer health score based on various performance metrics to assess customer happiness and risk.
• Customer Success Plans: Collaborate with customers and sales to build and implement success plans that align with their business objectives.

You ll win us over by:

• Having a bachelor s degree in electrical engineering, mechanical engineering, IT, informatics, or related field with experience of 5 to 7 years in technical sales promotion roles in MV Distribution and automation, IoT knowledge
• Having experience in customer success management, sales, project management, partner management or like optimally work well with customers, cross-functional teams, and partners.
• Exhibiting excellent communication, problem-solving, and relationship-building skills
• Possessing knowledge of energy distribution systems, including power generation, transmission, and distribution (MV/LV/Transformer)
• Preferred knowledge of project management, sales, BI tools.
• Proficiency in IoT technologies, cloud technology, protocols, and communication standards, routing, wireless communications (e.g., MQTT, Modbus TCP/IP, IEC61850)
• Understanding of cybersecurity principles and standard processes for securing IoT networks and devices.
• Familiarity with energy distribution regulations and standards (e.g., IEC 61850, IEEE standards).
• You have intercultural experience and sensitivity.
• Proficient spoken and written English are required. Further languages are an advantage.