Customer Service Executive

Credence Resource Management

Job Roles & Responsibilities

• As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast paced environment
• Determine the reason for delinquency and best course of action to assist our Borrowers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and timely.
• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Contact HR Aditya 8378013111

Contact HR Pratham 9860894235