Service Assistant

Roles and Responsibilities

• Provide technical support to customers through phone, email, or chat for issues related to software products.
  
• Troubleshoot and resolve customer complaints in a timely and professional manner.
  
• Collaborate with internal teams to identify root causes of issues and implement solutions.
  
• Develop strong relationships with customers by providing excellent service and ensuring their satisfaction.
  
• Stay up-to-date with product knowledge and industry trends to effectively address complex customer queries.