Senior Technical Lead

Job Summary
This role is responsible for providing engineering Service functions to support the Service to the customer by analyzing, designing and developing commercially viable end-to-end solutions based on the customer specifications and business needs. The role will have responsibility to meet with the customer while also leading the interface with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service.

Key Responsibilities:
The overall E2E technical architecture of the Service. Deep understanding and knowledge of the Service and underpinning applications, infrastructure and data analytics that supports it, including competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
The technical planning and design of a New Service, or change / update to an existing Service. Includes necessary configuration design for the applications and infrastructure. and Service Catalogue Management.
The technical management of the Service throughout its lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment and termination, along with the required testing and evaluation of the Service to support the customer experience.
Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

Key Qualifications:
Education: BE/B.Tech. (preferably in electronics and communication or telecommunication)
Minimum Years of experience: 7 - 13 years (Preferably at least 2 years of experience from activities in lead position).
Telecommunications knowledge with telephony switching principles, traffic concept, telecommunication networks & signaling.
Knowledge & experience of performance management, cross domain knowledge
Good knowledge about network operation processes and interfaces.
Good knowledge of network implementation/integration processes
Good exposure to business process rationalization using ETOM and ITIL process framework
Ability to provide an interface with the Design and planning team for the capacity to build up and new features.

Why join Ericsson?

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.