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We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engines mandate. The position s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

- Develop and maintain automated solutions with a keen eye for potential problem sources.

- Drive continuous improvement in our recovery processes.

- Provide expert insight and knowledge to our support team and automated operations unit.

- Share your domain expertise with the analytics and automation team to bolster case development and analysis.

- Initiate and manage the change introduction impact analysis process.

- Coordinate with external suppliers/partners in case of incidents.

- Support server and application interconnections, focusing on user access management.

- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.

- Validate and execute developed use cases, extending knowledge sharing to domain support.

- Ericsson Operations Engine - Mode Of Operations.

- Overall understanding of Automation.

- Network Functions Virtualization.

- Troubleshooting skills.

- Network Performance.

- E2E Customer Experience.

- Problem management.

- Telecom Domain.

- Ericsson Customer Experience Assurance (CEA) Competence.

- Incident management.

- MS TOP.

- Customer Experience Improvement.

- Service Request Fulfilment (OMS).

- System Administration.

- Data Security.