Senior Engineer- TXN JS4

About this opportunity
We are now looking for an Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services includes diagnosis, fast domain support, routine resource fulfilment field technical support.

What you will do

• Will Work in a 24 X 7 Environment.
• Will support the customer over email as well as phone.
• Sound knowledge of Microwave Technology
• Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
• Having sound knowledge on Mini-link 6600 Series
• SO-EM hands on experience
• Software upgrade process for these Mini-link 6600 Series
• QoS parameter knowledge for Mini-link 6600 Series
• Ethernet alarms and parameters with their troubleshooting process
• Raise and update the tickets in in tool for all the issues handled / worked upon.
• Will have to report the daily issues handled / escalated in the form of daily shift reports.
• Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
• Good knowledge over SLA/WLA
• Good in preventive activities with available performance report from Microwave NMS
• Good in customer handling and RCA identification

You will bring

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• 3-7 years of hands-on experience on 2nd Level Engineer- functional role.
• Good Technical Knowledge of the Microwave Technology preferably 6K series.
• Transmission or ENM experience preferred.

Why join Ericsson
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.