AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
7 Cradlepoint Jobs
Support Engineer
Cradlepoint
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join our Team
About this opportunity
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
You are expected to travel internationally and work in different cultural environments.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
You are expected to travel internationally and work in different cultural environments.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
What you will do
Handle customer issues, including Emergencies, and highly escalated issues
Handle dedicated support
Handle Software Update Management (SUM)
Mentor Remote Service Gateway (RSG)
Handle dedicated support
Handle Software Update Management (SUM)
Mentor Remote Service Gateway (RSG)
You will bring
Education: Master of Science / bachelor s degree in any of the following: Computer Science,
Telecommunication, Information Technology or Electrical Engineering.
Min years of experience: 5 years
Domain experience: Native and virtual: RAN 4G, 5G; Cloud (RAN Cloud). 3G RAN is optional.
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill (daily customer interaction)
Working with people
Working hours: Weekend Day and night shifts
Telecommunication, Information Technology or Electrical Engineering.
Min years of experience: 5 years
Domain experience: Native and virtual: RAN 4G, 5G; Cloud (RAN Cloud). 3G RAN is optional.
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill (daily customer interaction)
Working with people
Working hours: Weekend Day and night shifts
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Engineer roles with real interview advice
What people at Cradlepoint are saying
What Cradlepoint employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
No travel
Cradlepoint Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
Compare Cradlepoint with
Cisco
Compare
Juniper Networks
Compare
Aruba Networks
Compare
Fortinet
Compare
Palo Alto Networks
Compare
Extreme Networks
Compare
Riverbed Technology
Compare
F5 Networks
Compare
Check Point Software Technologies
Compare
VMware Software
Compare
Sterlite Technologies
Compare
Indus Towers
Compare
BT Business
Compare
Lumen Technologies
Compare
Redington
Compare
Nvidia
Compare
Colt Technology Services
Compare
Vindhya Telelinks
Compare
Tejas Networks
Compare
ITI
Compare
Similar Jobs for you
Share an Interview