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Growth Account Manager Partner Content
Coursera
posted 1d ago
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Flexible timing
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Job Description
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning
It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024. Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelors and masters degrees
Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business
Coursera became a B Corp in February 2021. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education
We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity
We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. Coursera has a commitment to enabling flexibility and workspace choices for employees
Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates
As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you. The Growth Account Manager is a pivotal role that involves helping Courseras partners both educational institutions and industry partners succeed on our platform
The Growth Accounts team will be focusing on the opportunity with a large number of Tier 2 and 3 partners by engaging, launching, and growing these accounts through revenue generating activities
Each Growth Account Manager will work with a large portfolio of 40+ accounts, the primary goal being to advance these partners to Strategic Accounts for Coursera through increased account growth year-on-year, partner satisfaction and partner engagement. This role will focus on building strong relationships with these partners, assisting them from their initial starting period to launching their educational content on Coursera and continue supporting them in managing their entire content portfolio
You will also look for ways for these partners to grow further and reach more learners
As a Growth Account Manager, youll coordinate with multiple different internal teams, particularly marketing, operations and product to ensure that launches of new learning materials go smoothly
Youll be the single touch point of contact for these partners therefore often providing important information and training to partners, helping troubleshoot any issues that partners face on the platform, and finding innovative ways to increase partner satisfaction. Past experience in account management, content creation/management or a related role would be beneficial in this role
You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, launching highly successful content and managing content portfolios
We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scaleup environment. Responsibilities:
Revenue and Performance Growth:Through trusted partner relationships and effective content optimization, drive revenue growth and improve key performance metrics such as account growth year-on-year, partner satisfaction and partner engagement
Regularly reviewing the performance of our partners and identifying opportunities for them to grow further
Conduct annual business reviews with partners, focusing on retention and expansion of existing relationships. Insights and Advisory:Provide partners with data and insights through a scaled approach, facilitating informed decision making and continuous improvement
Offer actionable recommendations to inform decisions, boost learner engagement and guidance on adopting and utilizing key platform features while facilitating a dynamic feedback loop for product improvements. Strategy Development through Data Analysis:Analyze complex data sets to identify key strategies that enhance content performance; develop compelling business cases for both internal and external stakeholders to support these strategies. Educational Content Oversight:Project manage all content launches within the assigned portfolio, ensuring timely, high quality content delivery
Manage ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Courseras guidelines, and fulfills partner expectations. Partner Management:Execute crucial partner management duties, including regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions
Adopt a scalable approach to re-engage partners, ensuring satisfaction and fostering self sufficiency throughout the process. Operational Excellence:Streamline account management processes to increase scalability and improve account ratios, enabling efficient support across a growing partner base
Find creative and innovative methods to delight partners at scale. Basic Qualifications:
7+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector
Strong project management skills, with experience managing content launches and coordinating with cross functional teams
Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success
Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management
Preferred Qualifications:
Familiarity with online education content, platform support, and partner onboarding processes
Experience implementing scalable account management processes to drive growth and efficiency
Strong analytical skills, capable of using data to inform strategic recommendations and optimize partner outcomes
Level-headed temperament, ability to make quick judgments and defend decisions
Entrepreneurial drive with a resilient work ethic
Experience with generative AI for optimizing effectiveness and efficiency
Prior experience in consulting
MBA or equivalent from a top university
If this opportunity interests you, you might like these courses on Coursera:
Operations and Process Management, Illinois Tech
Generative AI for Data Analysts Specialization, IBM
The Strategy of Content Marketing, University of California, Davis
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org. For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here. Show more Show less
It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.
Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business
Coursera became a B Corp in February 2021.
We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates
As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
The Growth Accounts team will be focusing on the opportunity with a large number of Tier 2 and 3 partners by engaging, launching, and growing these accounts through revenue generating activities
Each Growth Account Manager will work with a large portfolio of 40+ accounts, the primary goal being to advance these partners to Strategic Accounts for Coursera through increased account growth year-on-year, partner satisfaction and partner engagement.
You will also look for ways for these partners to grow further and reach more learners
As a Growth Account Manager, youll coordinate with multiple different internal teams, particularly marketing, operations and product to ensure that launches of new learning materials go smoothly
Youll be the single touch point of contact for these partners therefore often providing important information and training to partners, helping troubleshoot any issues that partners face on the platform, and finding innovative ways to increase partner satisfaction.
You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, launching highly successful content and managing content portfolios
We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scaleup environment.
Revenue and Performance Growth:Through trusted partner relationships and effective content optimization, drive revenue growth and improve key performance metrics such as account growth year-on-year, partner satisfaction and partner engagement
Regularly reviewing the performance of our partners and identifying opportunities for them to grow further
Conduct annual business reviews with partners, focusing on retention and expansion of existing relationships.
Offer actionable recommendations to inform decisions, boost learner engagement and guidance on adopting and utilizing key platform features while facilitating a dynamic feedback loop for product improvements.
Manage ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Courseras guidelines, and fulfills partner expectations.
Adopt a scalable approach to re-engage partners, ensuring satisfaction and fostering self sufficiency throughout the process.
Find creative and innovative methods to delight partners at scale.
7+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector
Strong project management skills, with experience managing content launches and coordinating with cross functional teams
Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success
Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management
Preferred Qualifications:
Familiarity with online education content, platform support, and partner onboarding processes
Experience implementing scalable account management processes to drive growth and efficiency
Strong analytical skills, capable of using data to inform strategic recommendations and optimize partner outcomes
Level-headed temperament, ability to make quick judgments and defend decisions
Entrepreneurial drive with a resilient work ethic
Experience with generative AI for optimizing effectiveness and efficiency
Prior experience in consulting
MBA or equivalent from a top university
If this opportunity interests you, you might like these courses on Coursera:
Operations and Process Management, Illinois Tech
Generative AI for Data Analysts Specialization, IBM
The Strategy of Content Marketing, University of California, Davis
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
Employment Type: Full Time, Permanent
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Accounts Manager salary at Coursera
reported by
1
employee
₹11.5
L/yr - ₹14.7
L/yr
49%
more
than the average Accounts Manager Salary in India
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What Coursera employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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