Amazon FBA Account Manager

Job Overview. We are seeking an experienced and motivated Amazon FBA Account Manager to join our team. The successful candidate will play a crucial role in managing client accounts, developing and executing marketplace strategies, and driving brand growth on Amazon. Client servicing, planning, case management, and data analysis are key functions in this role, as well as supporting Brand Registry strategies with our Trademarkia legal team

Key Responsibilities. Client Account Management. Serve as a key point of contact for clients, building strong, trust-based relationships

Monitor client KPIs, ensuring optimal performance and achieving client goals

Regularly update clients on their account status, project progress, and performance metrics

Manage client communications, including meetings, weekly updates, and follow-ups

Identify and address client needs, challenges, and opportunities proactively

Build client trust by educating them on how to be successful in all aspects of Amazon

Amazon Strategy Development & Execution. Understand client objectives on Amazon and build strategies that will help grow the business

Dive deep into the Amazon analytics such as sales, conversion rates, traffic levels etc. to improve business performance

Manage and optimize listing of new products for better customer experience

Maintain, manage and guide the client on inventory levels that need to be maintained at Amazon

Set up products on Amazon FBA and manage shipping plans for clients

Cross-Functional Collaboration. Create a roadmap for new work streams and manage various projects with our Trademarkia legal teams to proactively develop the account with more services

Work closely with internal teams (SellerGrow, legal, operations) to ensure seamless execution of client strategies

Stay informed about industry trends, Amazon updates, and best practices to continuously improve account performance

Share client feedback and insights with the team to foster continuous billing in services

Participate in team meetings to align on client goals, progress, and upcoming initiatives

Reporting & Performance Analysis. Prepare and present detailed performance weekly reports to clients, including actionable insights and recommendations

Analyze PPC campaign performance data to identify areas for improvement and optimization

Provide clients with regular business reviews, incorporating cross-functional inputs and making strategic recommendations

Monitor the financial performance of client accounts, ensuring that they meet revenue and profit targets

Continuously assess and refine reporting processes to provide more value to clients

Qualifications. Experience: 4+ years in account management, with a focus on Amazon FBA

Education: Bachelor’s degree in Marketing, Business, or a related field

Technical Skills:. Extensive experience with Amazon Seller Central platforms and tools

Strong understanding of Amazon’s Brand Registry policy and appeal pathways

Experience with time tracking tools (TimeChamp, Toggl) and project management software

Soft Skills:. Creativity and experience bringing new programs and ideas to fruition

Proactive problem-solver with a strategic mindset

Ability to work independently and as part of a team

Exceptional communication skills, both written and verbal

Strong organizational skills with keen attention to detail

Ability to multitask and manage multiple clients simultaneously

Compensation. Competitive base salary, commensurate with experience

Performance-based incentives

Application Process. Interested candidates are invited to submit their resume and a cover letter detailing their experience and how it aligns with the responsibilities of this role. Please include specific examples of your experience managing Amazon accounts and any measurable outcomes achieved

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