GN-Comms & Media- Non Networks - Consultant

Level:Manager & Sr Manager |

Location:Delhi, Gurgaon, Mumbai, Bangalore , Pune, Hyderabad

Years of Exp:8- 15 years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, is the right place for you to explore limitless possibilities.

Comms & Media (C&M) is one of the Industry Practices within Accenture's S&C Global Network (GN) team. It focuses in serving clients across specific Industries Communications, Media & Entertainment.

Communications Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers.

Media & Entertainment Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements :

Deep expertise in one or more Telecom Domain s such as Cloud BSS, Telco on Cloud, AI/ GenAI , Customer Experience, SMB, Order Management & Billing for B2B / B2C

Client facing e xperience working directly or indirectly with North America ICT clients ; preferably international Onsite experience

Lead delivery of small to medium-size teams to deliver management consulting projects for North America clients.

Lead innovation transformation programs and process enablement for our clients

Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on.

Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community.

Support North America sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.

Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.

Understand customer needs and translate them to business requirements, business process flows and functional requirements

Experience to engage with stakeholders independently

Execute a transformational change plan aligned with client's business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

Bring your best skills forward to excel in the role:

Skills in one or more Telecom areas

Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash

Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas

Cloud BSS- Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance . Good to have knowledge of platforms like AWS, Azure, SFDC, GCP, ServiceNow

Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe

Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale

Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices

Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne

Certification profession in PSM/CSM/ SAF e /ICP-ACC

Skills in one or more roles

Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters , Program Delivery Managers

Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platform s . Analyse large data to conduct analysis and present insights with visualisations

Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders

Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers

Other required skills

Communication and Presentation - Plan and deliver well-structured oral and written communications

Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges

Stakeholder Management - Manage mid-level to senior client leadership and lead conversations

Impeccable team management skills with an ability to engage effectively with multiple stakeholders

Strong program management skills

Cross-cultural competence with an ability to thrive in a dynamic environment

Qualifications

Your experience counts!

MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience

At least 1- 8 years of progressive business and/or telecom and consulting experience

Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows

Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas

Knowledge of telecom products across wireline, wireless and Enterprise domains

eTOM certification is highly desirable

Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills

Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology

Experience in value architecting, business case preparation, value realization

Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases

Knowledge of design thinking workshops and innovation

Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI , Tableau

Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage

For Experienced candidates, experience of team Management Coach and mentor team members in projects, on asset development, BDs and overall professional development

Good to Have:A valid H1B VISA