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Director, Data Operations
Consilio
·
14-19 years
Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Director, Data Operations
Consilio
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The Data Operations Director will be responsible for building, managing and developing the Data Operations team. This role will continue to help Develop Data Operations as a center of excellence within Consilio global delivery paradigms and develop and maintain best practices for a global, high performing team.
Responsibilities
Qualifications
- Build world-class delivery teams: Attract, retain, and grow the team by hiring the best people in the most relevant roles
- Empower Operations managers to lead and manage delivery activity on the floor
- Build rapport with counterparts and executive leadership, understand client & project needs, and maintain high levels of (internal) client satisfaction.
- Serve as the primary point of contact for project management leadership and key clients. Strategically consult with clients on key decisions around data processing & hosting costs and risks
- Execute Pilot projects, play hands-on role in new client acquisition
- Develop new data based services streams and plug revenue leakages
- Foster long-term partnership with PM, IT, Review and Revenue Directors
- Lead recruitment efforts to attract top consulting talent and maintain a balanced team structure.
- Deliver and support multi-product and multi-client critical 24x7 software operations services
- Develop India Operations as a center of excellence within Consilio global delivery paradigms
- Lead team planning and budgeting exercises
- Develop Data Ops success stories and narratives at global Consilio forum
- Play a pivotal role in team performance management
- Develop best practices and drive an effective work-ethos among geographically dispersed teams across Asia-Pacific
- Cultivate a strong belief in the success of data operations team and be willing to provide constructive feedback and take corrective action when required
- Inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal
- Mentor data operations managers. Develop succession planning pipeline for data Operations leadership
- Develop, monitor, and improve upon Operations management metrics
- Connect with internal counterparts in client services division on work breakdown structure, information sharing and quality management
- Contribute to ongoing evolution of data processing and hosting services within the organization and beyond
- Collaborate with IT and product management to roll out operations workflow on new product launches and major enhancements
- Liaise with Strategic client services group on designing custom workflows for top clients
- Participate in regular policy and procedure review meetings with client services leadership
- Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
- Post-graduation in Operations Management would be preferred
- 18+ years of related E-Discovery experience
- Exceptional verbal and written communication skills to effectively convey complex information to clients, stakeholders, and executive leadership.
- Ability to create and deliver engaging presentations and proposals
- Industry Certifications like PMP/Prince2, Six Sigma Black Belt, Lean Principal, ITIL Intermediate & above etc.
- Experience in managing large (80+ resources) delivery teams in a fast-paced software services 24x7 environment
- Competent with business analytics
- Ownership Mindset Own processes, manage delivery escalations and empathize with client requirements
- Continuous Improvement Mindset Relentless focus on quality and process reviews along with a positive outlook in face of challenges
- An ability to be hands-on and to manage multiple client priorities simultaneously
- Strong analytical and problem-solving skills
- Proven track record of managing senior management delivery expectations
Employment Type: Full Time, Permanent
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What Consilio employees are saying about work life
based on 130 employees
Strict timing
Monday to Friday
No travel
Day Shift
Consilio Benefits
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