Assistant Manager - Operations

Job Overview:

We are looking for an Assistant Manager of Operations with 1-2 years of experience in e-commerce, specifically with a background in chat and email support. The ideal candidate will oversee daily operations, manage customer inquiries, and improve operational efficiency within the e-commerce space.

Key Responsibilities:

• Manage daily chat and email support operations to ensure high-quality service.
• Monitor team performance to meet SLAs and improve efficiency.
• Coordinate with cross-functional teams to resolve operational issues.
• Analyze operational data and report key metrics.
• Identify and implement process improvements to enhance customer satisfaction.

Required Qualifications:

• 1-2 years of experience in e-commerce operations or customer support (chat/email).
• Strong communication and problem-solving skills.
• Familiarity with customer support platforms and CRM tools.
• Ability to work in a fast-paced environment and handle multiple tasks.