Trainer BPO

JOB DESCRIPTION

Job Title:- Trainer

Location:- Bangalore (Whitefield)

Experience:- 2 to 5 years

Roles & Responsibilties

• Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives.
• Conducts exercise sessions for new and current sales employees.
• Conduct skills gap analyses to identify areas of improvement
• Observes sales encounters and collects feedback, results, and performance data of trainees after sessions.
• Coordinates with other sales trainers and sales managers.
• Structures training plans to meet financial objectives.
• Hires and onboards new sales trainees.
• Updates job knowledge by participating in educational opportunities and reading professional publications.

Requirements and skills

• Proven work experience as a Sales Trainer or similar role
• Experience in a sales position is a plus
• Ability to manage the full training cycle, including in-person activities and web-based learning
• Hands-on experience with e-learning platforms
• Excellent organizational skills
• Solid communication and presentation abilities
• BSc degree in Education, Human Resources or relevant field
• Additional certification in training is a plus