Customer Care Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software or other tools.
  
• Collaborate with internal teams (e.g., sales, marketing) to resolve complex issues.