Customer Care Executive

Role & Responsibilities

• Customer Interaction: Engage with customers via phone, email, and chat with a friendly and professional approach.
• Issue Resolution: Investigate and resolve customer inquiries to ensure satisfaction and build long-lasting relationships.
• Product Knowledge: Develop expertise to provide accurate information, troubleshoot issues, and confidently explain our offerings.
• Sales Support: Assist in identifying customer needs and recommend appropriate products or services to drive sales.
• Lead Management: Follow up on customer inquiries and maintain a pipeline of potential leads for the sales team.
• Documentation: Maintain detailed records of customer interactions, inquiries, and resolutions.
• Feedback Collection: Gather valuable feedback to enhance our products and services.
• Escalation: Collaborate with internal teams to address and resolve complex issues.
• Process Improvement: Share insights to enhance customer support and sales processes.
• Recruitment: Assist in calling, scheduling, and recruiting participants for user studies.
• Logistics: Coordinate and manage logistics for user study sessions.
• Communication: Maintain open lines of communication with the team manager and other stakeholders.

Preferred Candidate Profile

• High school diploma or equivalent (a related degree is a plus).
• Prior customer service or sales experience (good to have, but not mandatory); freshers are welcome.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Empathy and a customer-centric mindset.
• Ability to stay composed and professional under pressure.
• Willingness to learn customer support and sales software.
• Flexibility to work evenings and weekends if needed.
• Interest in or experience with user studies or research is a plus.
• Strong organizational and project management skills.
• Proficiency in MS-Excel.

Perks and Benefits

• Mentorship from our founding team members.
• Hands-on experience in real-world projects.
• Flexible work hours.
• Supportive, collaborative work environment.

Diversity and Inclusion MyParticipants (part of Thinkmight Technologies Pvt. Ltd.) is an equal-opportunity employer, committed to fostering an inclusive environment for all employees. Join us in shaping the future of user research!