Assistant Manager Training

Roles and Responsibilities

• Manage training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
  
• Develop and deliver training content to ensure effective learning outcomes.
  
• Conduct regular assessments to measure trainee progress and provide feedback.
  
• Collaborate with team members to identify areas of improvement and implement changes in the training program.
  
• Ensure compliance with company policies and procedures related to training delivery.
  

Desired Candidate Profile

• 4-6 years of experience in Inbound Customer Service or similar roles.
  
• Strong understanding of e-commerce industry trends and best practices.
  
• Excellent communication, presentation, and interpersonal skills.