Team leader - International BPO, Bangalore

Team leader, Customer Experience

Work Location: Whitefield, Bangalore

Night shifts only

Job Responsibilities :

1. Min. 5+ years of overall experience in International voice process / call center work, with 2 year of experience as a Team leader
2. Should have managed team size of min. 20-25 HC.
3. Experience/exposure to work for US clients (Call center/Backend) .
4. Good communication and interpersonal skills
5. Good knowledge of MS Outlook, MS Excel and, MS PowerPoint
6. Creating Report, dashboard, manage bottom quartile team members.
7. Aware on feedback mechanism and performance improvements.
8. Provide inputs on process improvement and opportunities.
9. Ready to work in US time zone and flexible with shifts.
10. Ready to work additional hours as and when required.

Venue: Conduent Business Services India LLP Unit A, Level 1, Aviator Building, ITPB, Whitefield Road, Bangalore 560 066, India

nallamilli.veeraraghavareddy@conduent.com / sowmya.dasari@conduent.com / saanvi.v@conduent

8125696652