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Customer Experience Associate II
Conduent
·
0-4 years
₹ 3 - 3.5L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Experience Associate II
Conduent
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
- Has developed skillset in a range of processes, procedures, and systems.
- Supports the achievement of company goals by integrating teams for the best outcome.
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
- Has no supervisory responsibilities.
- Manages own workload.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Exchanges information and ideas effectively.
- Freshers who are interested in Voice Process (Inbound calls)
- Education Qualification Min. Intermediate/ 12 th / PUC / Graduate
- Good English verbal and written skills required.
- Preferred candidates willing to work with International BPO Industry
- Provide product and service information to customers.
- Identify and escalate issues to supervisors.
- Respond to customers issues on TAT.
- Willing to work in night shifts (US time zones)
Employment Type: Full Time, Permanent
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What people at Conduent are saying
Customer Experience Associate salary at Conduent
What Conduent employees are saying about work life
Conduent Benefits
State of the art offices An inclusive work environment Professional Learning & Development Employee Programs Health and Welfare Paid Time Off 
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