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Customer Experience Associate II
Conduent
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports the achievement of company goals by integrating teams for the best outcome.
Impact
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Job Description
- Minimum 0.3 months to 1 + years of experience in Voice Process (Inbound or outbound calls)
- Education Qualification Min. Intermediate/ 12 th / PUC / Graduate
- Good English verbal and written skills required
- Preferred candidates with experience in International BPO Industry
- Provide product and service information to customers
- Identify and escalate issues to supervisors.
- Respond to customers issues on TAT
- Graduation Mandatory
- Willing to work in night shifts (US time zones)
Employment Type: Full Time, Permanent
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People are getting interviews at Conduent through
People are getting interviews through
(based on 129 Conduent interviews)
Walkin
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
28%
26%
19%
7%
6%
2%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Conduent are saying
Customer Experience Associate salary at Conduent
reported by
5
employees
₹3.5
L/yr - ₹3.9
L/yr
7%
less
than the average Customer Experience Associate Salary in India
View more details
What Conduent employees are saying about work life
based on 2.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Conduent Benefits
Submitted by Company
State of the art offices An inclusive work environment Professional Learning & Development Employee Programs Health and Welfare Paid Time Off
Submitted by Employees
View more benefits 
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