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Concentrix Corporation
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124 Concentrix Corporation Jobs
SME Operations
Concentrix Corporation
posted 3mon ago
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Flexible timing
Key skills for the job
Job Description
- Groom new hires & provide floor support to enhance customer experience
- Real Time support to advisors and monitor performance
- Identify root cause issues and recommend solutions.
- Effectively monitor and evaluate performance.
- Provide appropriate Coaching, evaluation feedback to Advisors.
- Handle voice calls and chat within their skill set.
- Perform transaction monitoring evaluations.
- Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
- Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
- Excellent written & verbal communication skills
- Strong customer service aptitude
- Strong Excel & Analytical skills shall be an added advantage.
- flexible, sensitive and open minded when dealing with customers.
- Expertise & proficiency in Banking products preferably credit cards
- Experience handling voice and chat transaction.
- Knowledge of Quality metrics & guidelines
- Experience in coaching individuals via observation, feedback, mentoring and task demonstration
- Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
- Conduct audits of processes and transactions to identify areas for improvement.
- Implement process improvements to optimize efficiency and customer satisfaction
Employment Type: Full Time, Permanent
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What people at Concentrix Corporation are saying
Rating based on 6 Operations Subject Matter Expert
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Great company to work with.
- Salary - Excellent
No problem skill development plans to improve your self
Operations Subject Matter Expert salary at Concentrix Corporation
What Concentrix Corporation employees are saying about work life
Concentrix Corporation Benefits
Financial wellness Health and personal development Flexibility and work-life balance Extra perks 
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