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47 Concentrix Corporation Jobs
Team Leader, Operations
4-12 years
₹ 3.1 - 5.55L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata
1 vacancy
Team Leader, Operations
Concentrix Corporation
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Team Leader, Operations Job Description
.
Role and Key Responsibilities:
- Responsible to meet all agreed client SLAs and performance metrics.
- Responsible for Innovation & Analytics of existing data to enhance performance.
- Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service
- Develop strong interpersonal relationships with the team, to cohesively bond them together
- To embody the spirit of excellence through team building, able leadership and sound people management skills
- Identify areas of concern and under performance and take corrective measures
- Responsible for development of team members- team motivation, up-skilling- career development
- Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring
- Single point of contact for the team and the senior management through effective communication on key deliverables
- Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data
- Perform real time monitoring
- Evaluate and coordinate operational, administrative, IT and HR issues for the team
- Team specific attrition and absenteeism management
- Team member performance management and identification of training opportunities
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
- Responsible for following agreed execution governance model, escalation & communication plans.
- Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.
- Provide expertise and leadership in assigned functional area.
- Identify and drive continuous improvement and initiatives in the process.
- To ensure that all internal customer queries are followed up on a timely basis.
- To be the Key contact for all problems and queries with specific business assigned.
- Manage a team of at least 18-20+ executives.
- Ensure staff engagement and motivation at all times.
Key Skills and knowledge:
- Excellent Customer Service acumen with upselling skills
- Customer experience driven with retention
- Well versed with the Technology & industry
- Strong oral and written communication skills
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow through on items to completion.
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.
- Ability to mentor, coach and provide direction to team members.
- Willingness to work in a flexible schedule.
Educational Qualification: Graduation
Disclaimer: -
Location:
IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
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People are getting interviews at Concentrix Corporation through
People are getting interviews through
(based on 1.2k Concentrix Corporation interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
Company Website
Campus Placement
23%
18%
18%
8%
7%
1%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Concentrix Corporation are saying
Rating based on 140 Team Lead Operations
reviews
Anonymous · Voice / Blended
in Kolkata
Likes
NA
Dislikes
I would like to highlight the worst interview process in CNX, The are hiring for Team Leader process and the HR team is not sure when the interview will happen they took 15 days for 3 interviews, First Interview- The Ops manager did not ask more than 1 question related to Operation- then they said its a reject. Second Interview..Read More
Read 140 reviewsTeam Lead Operations salary at Concentrix Corporation
reported by
733
employees
with 3-13
years exp.
₹2
L/yr - ₹9.4
L/yr
At
par with the average Team Lead Operations Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 24.9k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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