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Team Leader Operations
5-10 years
₹ 3.9 - 9.4L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Team Leader Operations
Concentrix Corporation
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for the day-to-day supervision of a group of messaging associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to team members ensuring consistent high-performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective action plans.
- Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies, and procedures. Attend required manager development training.
- Promote CNX values- walk the talk and lead by example
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- *Must have experience in International Voice process.
- *Domain will be Sales and Technical both.
- Work well under pressure and follow through on items to completion.
- Strong communication skills, both written and verbal
- Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
- Ability to mentor, coach and provide direction to team members.
- Willingness to work in a flexible schedule.
Employment Type: Full Time, Permanent
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Rating based on 140 Team Lead Operations
reviews
Anonymous · Voice / Blended
in Kolkata
NA
I would like to highlight the worst interview process in CNX, The are hiring for Team Leader process and the HR team is not sure when the interview will happen they took 15 days for 3 interviews, First Interview- The Ops manager did not ask more than 1 question related to Operation- then they said its a reject. Second Interview..Read More
Read 140 reviewsTeam Lead Operations salary at Concentrix Corporation
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