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Concentrix Corporation
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Team Leader, Operations
Concentrix Corporation
posted 6hr ago
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Job Description
Job Title:
Team Leader, Operations
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation.
- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
- Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
- Communicate expectations to employees and provide timely updates and changes.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible.
- Provide feedback to team members on both call coaching and other daily performance and behavioral activities.
- Stay current on internal work processes, policies, and procedures. Attend required manager development training.
- Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Complete shift-wide projects that aim to increase productivity, quality or other KPI.
- Promote the Companys values through both behavior and attitude, including being an advocate for your team members.
Educational Qualification: Bachelor s degree
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Chennai - Fortune Towers
Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
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Rating based on 143 Team Lead Operations
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Only job security
- Job security - Excellent
Except job security.. everything is worst and there is specific Team leader (Bhirgu Gautam) is worst leader no humanity zero team bond ...not able to understand employee sentiment Sitting - sp infocity udhyog vihar phase 1 Process whleez
- Skill development - Poor
Team Lead Operations salary at Concentrix Corporation
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