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17 CompuCom Jobs

Systems Support Specialist

7-12 years

Pune

1 vacancy

Systems Support Specialist

CompuCom

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Technical Support: Provide technical support and assistance to users experiencing hardware, software, or network-related issues.Troubleshoot and resolve technical problems in a timely and efficient manner, escalating complex issues to senior team members or vendors as needed.Utilize remote desktop tools and diagnostic utilities to troubleshoot and resolve issues for remote users.System Administration: Assist in the administration and maintenance of IT systems, including servers, workstations, printers, and networking equipment.Perform routine system monitoring, performance tuning, and maintenance tasks to ensure the reliability and security of systems and networks.Install, configure, and update software applications and operating systems as required.User Support and Training: Provide training and guidance to end-users on the use of hardware, software, and IT systems to enhance productivity and efficiency.Create and maintain user documentation, knowledge base articles, and support resources to facilitate self-service troubleshooting.Incident Management: Log, track, and prioritize support tickets and service requests using IT service management tools.Follow established procedures for incident escalation, resolution, and closure, ensuring SLA compliance and customer satisfaction.Participate in on-call rotations and provide after-hours support as required for critical incidents and emergencies.Security and Compliance: Implement and enforce security policies, procedures, and best practices to protect systems and data from security threats and vulnerabilities.Assist in security incident response activities, including malware detection, virus remediation, and security incident investigation.

Employment Type: Full Time, Permanent

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People are getting interviews at CompuCom through

(based on 22 CompuCom interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
36%
27%
14%
5%
18% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at CompuCom are saying

System Support Specialist salary at CompuCom

reported by 1 employee with 12 years exp.
₹13.1 L/yr - ₹16.7 L/yr
91% more than the average System Support Specialist Salary in India
View more details

What CompuCom employees are saying about work life

based on 446 employees
64%
53%
83%
57%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

CompuCom Benefits

Submitted by Company
Soft Skill Training
Health Insurance
Job Training
Cafeteria
Submitted by Employees
Work From Home
Health Insurance
Soft Skill Training
Job Training
Cafeteria
Free Transport +6 more
View more benefits

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CompuCom Pune Office Location

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Pune Office
13th Floor, Tower B, EON Free Zone II (SEZ), Located at Survey No. 72, Hissa No. 2/1, Kharadi, Pune, Maharashtra, India Pune
411014

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