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13 CompuCom Jobs
Service desk Tech I
CompuCom
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets. Must work independently to manage one s time to meet the demands of our associates.
Responsibilities:
Associate degree in computer related field or equivalent training preferred.
Responsibilities:
- Respond to telephone, email, and online requests for technical support.
- Provide high level of customer service and quick resolution times
- Follow-up directly with the customers.
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
- Identify, research, and resolve technical problems of moderate complexity.
- Provides support to end users for computer, application, system, device, access, and hardware issues.
- Document, track, and monitor technical issues using applicable systems and tools.
- Utilize Service Desk software to keep track of help tickets, resolution and working times.
- May coordinate with other teams or departments to resolve user problems.
- Escalate unresolved issues to the next level of support personnel
- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Provide guidance and support and keep information on company IT products and services
- Assist in support of all business-related Information Technology systems
Associate degree in computer related field or equivalent training preferred.
- 0 to 2 years support experience required.
- CompTIA A+ (Preferred)
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
- Proficient with Windows 10 OS, Mac & Mobile (iOS & Android).
- Basic ability to work independently and manage one s time.
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Customer-oriented and patient
Employment Type: Full Time, Permanent
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What people at CompuCom are saying
Service Desk salary at CompuCom
reported by
5
employees
with 1-4
years exp.
₹3
L/yr - ₹4.5
L/yr
At par with the average Service Desk Salary in India
View more details
What CompuCom employees are saying about work life
based on 475 employees
Flexible timing
Monday to Friday
No travel
Night Shift
CompuCom Benefits
Submitted by Company
Soft Skill Training Health Insurance Job Training 
Cafeteria
Submitted by Employees
View more benefits 
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CompuCom Pune Office Location
Pune Office
13th Floor, Tower B, EON Free Zone II (SEZ), Located at Survey No. 72, Hissa No. 2/1, Kharadi, Pune, Maharashtra, India
Pune
411014
411014
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