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18 CompuCom Jobs
Operations I
CompuCom
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
JOB DESCRIPTION - OPERATION I LEVEL 1
Position summary:
The candidate will be responsible for providing support to clients and logging cases via the ticketing system involving issues related to desktop, laptop, printers, or server services. The candidate will be responsible for providing updates to the client whenever required or escalating on behalf of the customer to the appropriate technical leads.
Required Skill Set:
Work Location: EON, Kharadi.
Position summary:
The candidate will be responsible for providing support to clients and logging cases via the ticketing system involving issues related to desktop, laptop, printers, or server services. The candidate will be responsible for providing updates to the client whenever required or escalating on behalf of the customer to the appropriate technical leads.
Required Skill Set:
- Primary point of contact for cases reported from users/technicians in US and Canada.
- Should be able to analyze email requests and respond in a timely manner.
- Should be able to classify and prioritize cases as per severity.
- Assist teammates with identifying the impact of cases.
- Take ownership of incidents that need immediate actions as per the knowledge base. Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
- Keeping affected business partners informed about any changes or impact due to outage.
- Escalating the process as necessary per established escalation policies.
- Basic knowledge of computers.
- Excellent written and verbal communication Skills
- Ready to work in a 24*7 Environment.
- Represent CompuCom in a professional manner and communicate effectively to stakeholders.
- Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns.
Work Location: EON, Kharadi.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations roles with real interview advice
Top CompuCom Operations Interview Questions
Q1. What is etl and it works, architecture, connectivity
asked in
Datastage Developer interview
Q2. How to configure username and password on router?
asked in
Network Engineer interview
Q3. What are protocols used at different layers?
What people at CompuCom are saying
Operations salary at CompuCom
reported by
1
employee
with 5
years exp.
₹4.6
L/yr - ₹5.9
L/yr
45%
more
than the average Operations Salary in India
View more details
What CompuCom employees are saying about work life
based on 471 employees
Flexible timing
Monday to Friday
No travel
Night Shift
CompuCom Benefits
Submitted by Company
Soft Skill Training Health Insurance Job Training 
Cafeteria
Submitted by Employees
View more benefits 
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