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New Era Technology
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1 New Era Technology Job
Entry Level Support Engineer
2-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Entry Level Support Engineer
New Era Technology
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
- Diagnose and troubleshoot technical issues reported by clients.
- Document and track client issues using a ticketing system.
- Escalate unresolved issues to appropriate teams and follow up until resolution.
- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Please note that this is a general description.
Desirable:
- Practical technical knowledge in supporting and implementing:
- Windows 11
- Windows Server 2022
- Azure Active Directory
- Firewalls (FortiGate)
- Switching (Ruckus, HP, Allied Telesis)
- Wireless (Ruckus, Aruba/HP, Aerohive)
- Printers/Copiers - Must be a NZ Citizen or hold permanent residency (required).
- Must have a NZ Drivers License (Full or Restricted) - Required
What we offer
- A friendly team environment with a strong technical support network.
- Opportunity to work with the IT industrys latest technologies.
- Internal career growth for high performers and IT super-stars.
- An opportunity to earn while you learn.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Engineer roles with real interview advice
What people at New Era Technology are saying
What New Era Technology employees are saying about work life
based on 133 employees
Flexible timing
Monday to Friday
No travel
Day Shift
New Era Technology Benefits
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