User Systems Support Specialist

Good coordination skills

Ability to work as a team member

Supervising work of Junior Specialists

. Customer oriented

. At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support

. Ability to learn quickly new technologies and business processes

. Knowledge of relational data base (Oracle)

. Good knowledge of SQL/MS SQL, PL/SQL, Unix/linux, Sharepoint

. Knowledge of Documentum platform (for system services based on Documentum)

. Ability to plan and organize the work of teams

. Customer oriented

. ITIL Foundation Certificate

. Being fluent in at least one of the main IT technologies.

. Analytical skills

. Knowledge of software building process

. General knowledge of business processes

. Knowledge of ITIL and Release Management process (ITIL Foundation Certificate)

. Readiness to work in the project or operations

. Nice to have: Experience in pharma industry or international company

. Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7

. Knowledge of HP ALM / HP Quality Center from administrative perspectiveR