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Operations I
CompuCom
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description- Operations I Level 1
Position summary:
The candidate will be responsible for placing orders via the ticketing system involving issues related to desktop, laptop, printers in a timely manner.
Required Skill Set:
Position summary:
The candidate will be responsible for placing orders via the ticketing system involving issues related to desktop, laptop, printers in a timely manner.
Required Skill Set:
- Knowledge of Service Now.
- Knowledge of different types of Laptops, Desktops, Printers and accessories.
- Knowledge of CLP and Market place tools.
- Should be able to analyse email requests and respond in a timely manner.
- Should be able to classify and prioritize cases as per severity.
- Assist teammates with identifying the impact of cases.
- Take ownership of incidents that need immediate action.
- Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
- Keeping affected business partners informed about any changes or impact due to outage.
- Escalating the process as necessary per established escalation policies.
- Excellent written and verbal communication Skills
- Ready to work in a 24*7 Environment
- Represent CompuCom in a professional manner and communicate effectively to stakeholders.
- Maintain the highest level of customer satisfaction by resolving all non-technical issues and concerns.
Employment Type: Full Time, Permanent
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People are getting interviews at CompuCom through
People are getting interviews through
(based on 22 CompuCom interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
36%
27%
14%
5%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at CompuCom are saying
Operations salary at CompuCom
reported by
1
employee
with 5
years exp.
₹4.6
L/yr - ₹5.9
L/yr
49%
more
than the average Operations Salary in India
View more details
What CompuCom employees are saying about work life
based on 446 employees
Flexible timing
Monday to Friday
No travel
Night Shift
CompuCom Benefits
Submitted by Company
Soft Skill Training Health Insurance Job Training 
Cafeteria
Submitted by Employees
View more benefits 
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CompuCom Pune Office Location
Pune Office
13th Floor, Tower B, EON Free Zone II (SEZ), Located at Survey No. 72, Hissa No. 2/1, Kharadi, Pune, Maharashtra, India
Pune
411014
411014
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