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Operations Manager
Commonwealth Bank of Australia, India
posted 1mon ago
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Job Description
Job Title: Operations Manager
Location: Bangalore- Manyata Tech park
Business & Team: Retail Operations
CBA India is responsible for servicing multiple brands and business units across the Group; delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce.
Retail Operations is responsible for the decisioning, fulfilment, and settlement and servicing of retail lending products across CBA and forms part of the broader Retail Operations team.
Impact & Contribution:
You are an operations professional who makes things happen for our customers. Your value lies in doing things right to ensure we deliver a great customer experience.
Your contribution would include:
- Helping customers achieve their dreams
- Being a highly motivated member of the team with self-starter skills and can take accountability when working alone
- Exceptional time management skills and Exceptional customer service skills (Internal and External to CBA)
Reporting lines : Reports to Senior Manager
Roles & responsibilities:
- Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.
- Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
- Take responsibility for the quality of work submitted and ensure highest standards are maintained.
- Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them as necessary.
- Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
- Raise operational continuous improvement suggestions identified while completing tasks.
- Undertake any other tasks assigned by your Manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.
- Have necessary understanding of CBA retail products.
Essential Skills:
- Highly energetic and dynamic professional who are always striving to do better for our customers.
- 10+ Years of Experience
- Strong attention to numbers - ability to focus on numerical data with precision, accuracy and thoroughness.
- Excellent communication skill Written and Oral.
- Strong in exercising sound judgement backed by analytical and problem solving skill.
- Carrying impressive interpersonal skills to communicate effectively with our Australian onshore team
- Demonstrate curious mindset and ability to investigate.
Education Qualification:
- Bachelor s degree in Commerce or Business Management.
If youre already part of the Commonwealth Bank Group (including Bankwest, x15ventures), youll need to apply through Sidekick to submit a valid application. We re keen to support you with the next step in your career.
Were aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Employment Type: Full Time, Permanent
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What people at Commonwealth Bank of Australia, India are saying
Rating based on 4 Operations Manager
reviews
Anonymous · Operations
in Bengaluru/Bangalore
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Politics Tamil gang horrible politics they target people and remove them
Read 4 reviewsOperations Manager salary at Commonwealth Bank of Australia, India
reported by
17
employees
with 10-16
years exp.
₹18
L/yr - ₹30
L/yr
130%
more
than the average Operations Manager Salary in India
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What Commonwealth Bank of Australia, India employees are saying about work life
based on 479 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Commonwealth Bank of Australia, India Benefits
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