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Operations Director
TaskUs
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
- The BPO Operations Director is responsible for overseeing the day-to-day operations of multiple business process outsourcing (BPO) teams, ensuring excellence in service delivery, operational efficiency, and client satisfaction. The role involves strategic planning, resource allocation, performance monitoring, and driving continuous improvement initiatives.Key Responsibilities:Strategic Leadership:
- Develop and execute operational strategies to achieve business objectives, improve efficiency, and exceed client expectations.
- Collaborate with senior leadership to align operational goals with organizational priorities.
- Identify and pursue opportunities for growth, innovation, and service expansion.
Operations Management:- Oversee multiple client accounts and operational teams, ensuring adherence to SLAs, KPIs, and quality standards.
- Monitor workforce productivity and optimize resource allocation for maximum efficiency.
- Analyze data and trends to identify areas of improvement and implement corrective actions.
Client Relationship Management:- Act as the primary point of contact for key client stakeholders, ensuring consistent communication and alignment.
- Address client concerns, resolve escalations, and build strong, long-term partnerships.
- Collaborate with clients to identify and implement process improvements and innovations.
Team Leadership & Development:- Lead, mentor, and develop a high-performing management team.
- Foster a culture of accountability, collaboration, and continuous learning.
- Drive employee engagement and retention through effective communication and recognition.
Financial Oversight:- Prepare and manage operational budgets, ensuring cost-effectiveness and profitability.
- Monitor financial performance and provide regular reports to senior leadership.
- Identify and implement cost-saving initiatives without compromising service quality.
Compliance & Risk Management:- Ensure adherence to all regulatory, legal, and contractual requirements.
- Monitor operational risks and implement mitigation strategies.
- Maintain robust processes for data security and privacy compliance.
Employment Type: Full Time, Permanent
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People are getting interviews at TaskUs through
People are getting interviews through
(based on 129 TaskUs interviews)
Job Portal
Walkin
Referral
Company Website
27%
26%
19%
9%
19% candidates got the interview through other sources.
High
Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at TaskUs are saying
Rating based on 1 Director of Operations
review
Anonymous · Other
in Indore
Likes
Great ambience and infrastructure, supportive leadership
Dislikes
Compensation to be equivalent to avg industry norms
Read 1 reviewDirector of Operations salary at TaskUs
reported by
11
employees
with 12-22
years exp.
₹24
L/yr - ₹48
L/yr
16%
less
than the average Director of Operations Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Night Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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