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Customer Development Officer
Colgate Palmolive
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose:
Ensure width and depth of distribution of Colgate Palmolive products in the given zone and implementation of Customer Development strategies so as to achieve the sales and distribution objectives for the zone.
Job Context & Challenges
Ensure effective execution of the Customer Development strategies and roll out of schemes by closely working with the stockiest, SSMs and PSRs across the zone.
Key Accountabilities:
Distribution Management:
- Trade management.
- Identify new markets/accounts and bring them under direct coverage on a regular basis.
- Ensure addition of specialty wholesalers.
- Ensure stores in route list are classified according to the accurate RE.
- Ensure that SSM efforts are advised to reduce number of non-purchasers.
- Ensure optimum usage of activations to drive sales.
- Ensure sales call efficiency.
- Selling stories range selling, handling objections, etc.
In-store management:
- Prioritize accounts for maximum impact through visibilities (ensure coverage of top 2 outlets in every route).
Market Updates:
- Secure and draw insights from any competitive information available in public domain regarding:
- New products.
- Activities.
- Schemes.
- Any other developments.
Data based working and communication:
- Use data to drive overall business performance.
- Setting objectives for market visits.
- Reviewing sales associates and PSR performance against plan.
- Reviewing stockiest performance against plan.
Developing and training:
- Train and develop sales associates through required mode of training (e.g. new products, toothbrush assortment, focus on medical stores i.e. PASSION understanding).
- Mentor and empower sales associates to perform well by ensuring that CP benefits are availed by SSMs.
- Acknowledge any issues faced by sales associates in the field and provide support to resolve it.
Meetings:
- Conduct effective monthly and weekly sales associates meetings.
Reporting:
- Compile reports and information as per requirements communicated by AM.
Relationship Building:
- Maintain trust and understanding in working with stockiest and trade in general, especially partner with key wholesalers to drive business.
- Share success stories and Communicate program to build off-takes.
- Mutually work towards category growth.
- Resolve issues, etc.
Experience:
- 2 plus years of work experience in FMCG Companies.
Professional Qualifications & Training:
- Essential: Post Graduate in Business Administration.
#
Employment Type: Full Time, Permanent
Read full job descriptionColgate Palmolive Interview Questions & Tips
Prepare for Colgate Palmolive Customer Development Officer roles with real interview advice
Top Colgate Palmolive Customer Development Officer Interview Questions
Q2. Explain the types of variances, In detail examples. How would you analysis the cost change during standard costing.
asked in
Associate Analyst 2 interview
Q3. Is virtual training better than class room training?
asked in
Voice & Accent Trainer interview
What people at Colgate Palmolive are saying
Rating based on 63 Customer Development Officer
reviews
Anonymous · Sales & Business Development
in Mumbai
Likes
Job satisfaction, incentive
- Salary - Excellent
+6 more
Dislikes
Nothing to dislike
Customer Development Officer salary at Colgate Palmolive
reported by
279
employees
₹4.5
L/yr - ₹12
L/yr
9%
more
than the average Customer Development Officer Salary in India
View more details
What Colgate Palmolive employees are saying about work life
based on 836 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Colgate Palmolive Benefits
View more benefits
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