Senior Manager - Key Account Management

The CoinDCX journey: building tomorrow, today At CoinDCX, we believe CHANGE STARTS TOGETHER . You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us! Inside CoinDCX s Business and Strategic Alliances Team Our Business and Strategic Alliances team drives innovation by forging key partnerships that enhance our offerings and market reach. We thrive on collaboration and strategic thinking to create value for CoinDCX and our partners. If you re a visionary with a knack for building meaningful alliances, join us in driving the strategic direction of digital finance. You need to be a HODLer of these * 8+ years of experience in account management, client relations, or similar roles, preferably in the crypto, fintech, broking or financial services industry. * 5 years of team management experience * Proven track record of managing teams, driving client satisfaction, and achieving revenue growth. * Deep understanding of cryptocurrency trading, blockchain technology, and the crypto exchange ecosystem. * Strong leadership, interpersonal, and communication skills with the ability to build lasting client relationships. * Data-driven mindset with the ability to analyze performance metrics and implement process improvements. You will be mining through these tasks * Lead, mentor, and manage a high-performing team of account managers to ensure they meet and exceed client satisfaction and revenue targets. * Set clear objectives, KPIs, and performance metrics for the team, conducting regular reviews to maintain accountability and growth. * Foster a culture of collaboration, innovation, and client-first focus within the team. * Oversee the development and execution of personalized account strategies for high-net-worth traders, institutional clients, and key partners. * Ensure seamless engagement, and retention of top traders, addressing their unique needs and optimizing their trading experience. * Serve as an escalation point for resolving complex client issues, ensuring quick resolution and long-term satisfaction. * Identify growth opportunities with top traders, facilitating cross-selling and upselling of platform services and features. * Cultivate strong, trust-based relationships with key clients, acting as a primary point of contact for strategic discussions. * Collaborate with sales and marketing teams to drive targeted campaigns aimed at high-value accounts. * Stay informed about market trends, competitor activities, and regulatory changes in the crypto space to proactively address client needs. * Provide regular reports and insights to senior leadership, highlighting team performance, client feedback, and areas for improvement. * Offer strategic recommendations to enhance platform features and services based on client interactions and feedback basis customer voice. * Ensure that all account management activities adhere to company policies, legal standards, and industry regulations. * Monitor client activities for potential risks, collaborating with compliance and risk teams to mitigate issues. * Evaluate and onboard vendors to ensure smooth operations of the VIP team * Work closely with multiple teams and make all distribution channels be it calling, messaging and other growth comms operational and effective * Run an efficient and effective team that can enhance customer experience on platform Are you the one? Our missing block * You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space. * The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape. * You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do. * You embrace a We over Me mindset, growing individually while fostering the growth of those around you. * Change is your catalyst, igniting your passion to build and innovate. * You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what s possible. Perks That Empower You Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you. * Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you. * Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow. * Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected. * Bi-Weekly Learning Sessions: These sessions are more than just updates they re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.