Key Account Manager

Qualifications:

• Minimum of 3 years of relevant B2B client servicing experience.
• Proven expertise in strategic account management and client success initiatives.
• Strong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must).

Responsibilities:

Strategic Account Ownership:

• Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.
• Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

Client Success Management:

• Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.
• Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics and Insights:

• Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.
• Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

• Ensure the delivery of the best user experience for Zyla Health customers.
• Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership and Development:

• Lead and mentor a team comprising account managers, data analysts, and operations associates.
• Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.