Key Account Manager

JOB DESCRIPTION FORM

Job Title: Manager – Key Account Management

Dept: Key Account Management

Reports To: Key Account Management Head

Location: Kolkata,
1: Job Purpose Statement

KAM team plays a crucial role in supporting the Business teams in their efforts to manage key dealers effectively and ensure stronger dealer relationship. They work closely with Business teams, gather dealer insights, , gather feedback, develop tailored product offerings, address common issues, and foster dealer engagement along with functional team to achieve positive outcomes for both the organization and its key dealers.

2: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)

 Dealer Management & Reporting
Periodically publish dashboard for the Key dealers on the trends in business and market share. Collect detailed dealer profile data and monitor regularly. Monitor and report on key performance metrics. Prepare and present regular reports on dealer performance, sales metrics and market conditions to central KAM team
 Dealer engagement
Maintaining visibility with KAM dealers at regional level by driving collaboration across BUs. Identifying opportunities to deepen relationships with key dealerships by understanding their evolving needs, seeking feedback, and quick issue resolution to enhance dealer satisfaction and loyalty. Execute KAM initiatives in coordination with Central KAM and BU teams. Organizing meetups, leadership meets, and other events in collaboration with the Central KAM and BUs to ensure regular dealer engagement. Facilitating marketing support for KAM dealers.
 Common dealer goods management:
Collaborating with internal teams, to resolve issues, streamline processes, perform dealer profiling, and implement initiatives that drive operational efficiency and dealer satisfaction for multi-product dealers. Periodically review and adjust collaboration and optimization strategies based on evolving business goals and dealer needs, to ensure we leverage on the relationship. Conducting market research, analyzing competitor offerings, gathering dealer insights, and collaborating with stakeholders to identify key requirements and market trends.
 Cross-selling:
This role will play a multifaceted role in implementing cross-selling opportunities and facilitating the development of tailored financial products. Coordinating with the Central KAM team to implement strategic plans to drive the adoption of these products at priority dealerships. Make product offering pitch to the dealers and be responsible for adoption of the additional financial products or services.




 Market and Industry Knowledge:
Conduct market analysis from time to time and present the reports to the Central KAM team. Implement initiatives basis the industry and competitors trend analysis, and market dynamics that may impact key dealers.


External: Dealerships, Other external agencies
5: Job Requirements (Describe the educational requirements, suggested year and type of experience, nature and extent of skills/abilities required for the desired position).Professional QualificationsSkillsCompetencies MBA with more than 5 years of relevant work experience
 Past Experience:

• Experience of working in a B2B KAM role in a NBFC/Bank
• Experience in dealer management or sales in the automobile finance industry
• Exposure to multiple lending products
• Experience in handling HNI clients

 Key Account Management
 Business Knowledge in NBFC
 Strong Communication
 Excellent presentation
 Cross-functional collaboration
 Stakeholder management
 Relationship building
 Strategic thinking
 Analytics & consulting
 Familiarity with dealer management systems and CRM
 Ability to travel to meet dealers  Collaboration
 Agility
 Boldness
 Customer focus
 Leveraging human capital
 Result orientation