Zyla Health - Key Account Manager - Client Success (1-2 yrs)

Key Account Manager.

In-office role, Gurgaon.

About Zyla (www.zyla.in).

Zyla Health is India's highest-rated personalized care management platform focused on improving health outcomes.

Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+).

Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris.

The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Why will you love working with us?

- We are India's leading AI-powered care management platform.

- Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives.

- Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user.

- We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs.

- Top-notch investors from India and the USA support us.

- We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy.

- At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations.

- Together, we set out to build the future of healthcare in India.

Job Summary:

- As a Key Account Manager, you will be responsible for managing and nurturing relationships with key clients to ensure long-term satisfaction and growth.

- This role involves understanding client needs, coordinating with internal teams to deliver customized solutions, and achieving account-related business objectives.

How you will make an impact:

Strategic Account Ownership:

- Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.

- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

Client Success Management:

- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.

- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics and Insights:

- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.

- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

- Ensure the delivery of the best user experience for Zyla Health customers.

- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership and Development:

- Lead and mentor a team comprising account managers, data analysts, and operations associates.

- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

We are looking for people who:

- Minimum experience of 4 years in client servicing/managing accounts/upsell or cross sell.

- Strong interpersonal and communication skills.

- Excellent problem-solving and negotiation abilities.

- Strong analytical skills with a focus on driving actionable insights (hands on knowledge on Excel must).

- Ability to multitask and prioritize in a fast-paced environment.

- A proactive and collaborative mindset.

Offer:.

Opportunity to directly work on a very innovative product that has a big societal impact.

Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.

An open setup where you can innovate every day.

A home-like office with home-like perks :).