ServiceNow - Solution Architect

Location PAN India / Hybrid

Job Description Lead a team of 10 or more ServiceNow team members Establish and adhere to PMO best practices on managing team workloads, which includes incidents and requests, internal activities and projects, and customer facing projects. Have a deep understanding of the ServiceNow platform and how it can be leveraged for the client. Assist in defining the service management strategy for the enterprise. Proactively identifies process, technical or training improvements, and suggests solutions that can be implemented. Proactively provides input to the overall ITSM Service Team efforts. Prioritizes, improvises, and adapts technologies to address changing business needs and issuesEnhance the technical capabilities of the ServiceNow team through training, workshops, and events. Proactively identify and address project issues and barriers, and provide timely communication with key stakeholdersContribute strategies for enhancing existing systems while considering the business needs, team dynamics, and the strategic initiativesEvaluate ServiceNow products, features, and enhancements; involving stakeholders and the ITSM process team. Coordinate with Team Leads to develop strategic plans to ensure that stakeholders needs are aligned with business needs Service Now Client side and Service Side Scripting & Script include Data importing using Import Sets (Data Source/Import Sets/Transform Maps)ServiceNow Web Services, 3rd party Integrations with Service Now ServiceNow Certified System Administration and Other Mainline Certifications

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About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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