Senior Process Executive - Digital marketing

Qualification/Experience:

• Minimum 1+ years of experience in Digital marketing.
• Proven track record of success in managing complex Google Ads campaigns for large or enterprise-level clients.
• In-depth knowledge of Search, Video, and Display optimization, DV360 and SA360 and Campaign Manager, and best practices across all campaign types (search, display, video, shopping).
• Strong understanding of Google Ads Platforms (Platforms DV360, Platforms CM, Platforms SA360, Platforms Billing, Platforms Apps, PMAX).
• Experience in customer facing support roles in Phone, Chat and Email channel
• A passion for staying up to date on the latest Google Ads developments and industry trends.
• Bachelor's Degree from an accredited university or equivalent certification in Digital Marketing

Responsibilities:

• Serve as a trusted advisor to Platform clients, providing expert guidance on campaign strategy, optimization, and best practices.
• Support Real Time internal teams, handle escalated cost issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution.
• Deep dive into client campaign data to identify performance opportunities and areas for improvement.
• Play client facing role in case of escalated issues by the team for complete closure
• Stay up to date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.
• Identify and document best practices from consults data specifically relevant to the Platform client
• Knowledge Management: Share deep dives on top issue types consulted with L2 & SME and stay up to date on the latest Google Ads features, updates, and best practices, and share this knowledge internally.
• Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape.

Skills:

• In-depth knowledge of the Google products and services in scope of Troubleshooting
• Passion for the product and the customer
• Excellent analytical skills with the ability to interpret complex campaign data and identify trends.
• Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.
• Experience collaborating with clients at a strategic level and building strong relationships.
• Understanding of advertisers needs and behaviour
• Ability to identify and prioritize process improvement opportunities
• Active listening and understanding customer needs.
• Ability to make decisions based on the best interests of customers, and the technical escalations team.
• If you are a highly motivated and experienced quality assurance professional with a passion for Google Ads, we encourage you to apply for this exciting opportunity.