TL - Consumer Lending

Job Summary: As a Default Servicing and Management Specialist, you will be responsible for handling various aspects of default servicing and management for our clients US Consumer Loan business. This role involves working closely with the clients systems and processes to ensure accurate and timely updates related to bankruptcy, legal invoices, document management, repossession, judgment rescheduling, and lawsuit management. The ideal candidate to have experience in loan servicing, customer interaction, and legal procedures associated with loan defaults.

Key Responsibilities: Collaborate with legal teams, recovery agencies, and stakeholders to resolve defaulted accounts.Support the collections process by reviewing accounts and providing recommendations for collection strategies.Work with repossession teams to recover assets (e.g., for auto-secured loans) as needed.Track borrower bankruptcy filings and update account statuses.Assist in preparing necessary documentation for legal proceedings related to default loans.Ensure all system records are accurately updated to reflect the latest status of default accounts.Maintain proper documentation for all account actions and communications.Generate reports on default loan statuses, settlements, and recovery efforts.Ensure compliance with relevant regulations and internal policies in all default servicing activities.

Skills Required Fundamental understanding of loan delinquency, foreclosure, bankruptcy processes, and recovery strategies.Efficiently manage a portfolio of default loans, ensuring timely follow-ups and actions.Experience working with loan management systems to update and track defaulted loan accounts.Strong attention to detail and accuracyExcellent communication skills, both written and verbalAbility to work independently and manage loan portfoliosStrong organizational and time management skillsFlexible working hours required to accommodate different time zones of the employerApplies analytical skills to quickly and efficiently resolve any customer issuesMaintain high-quality customer service standardsMeet productivity and quality targetsCollaborate with internal teams and external agencies to resolve account issues

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us:
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.