Sr. Associate - Projects

Apigee Response diagnosis resolution and tracking by phone email and chat of customer support queries. - Maintain response and resolution speed as defined by SLOs - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Assist and respond consults from other Technical Support Representatives through existing systems and tools. - Use existing troubleshooting tools and techniques to establish root cause for queries and provide

Responsibilities

Apigee Tech Specialist Education Guidelines Science / Engineering graduate Experience Guidelines 6+ years. Drive technical delivery for given module / work package / complete work package oversee and develop components of work package / complete work package as per the client or project requirements for all the assigned deliverables modify complex systems or develop new sub- systems and supervise work executed by team of Tech Support Engineers / Senior Tech Support Engineers and members from various solutions areas as required WITH THE OBJECTIVE OF delivering high quality project deliverables WITHIN THE LIMITS OF delivery timelines security and performance guidelines. . Requirements Gathering - Participate in requirement gathering JAD sessions and support documentation where applicable (business functional UI usability data compliance data migration NFR 3rd party tools & products) - Raise clarifications with customer / onsite to eliminate any ambiguity on the scope of work assigned from the Client / Project Co-coordinator track to closure any open clarifications with customer / onsite understand and translate requirements into design (FOR ONSITE) conduct meetings with customer SMEs BAs and architect to understand and clarify functional and technical requirements. Technology Advisory & Consulting (for clients) ? Engage with client stakeholders during advisory engagements ? Gather information relevant to the clients context and conduct detailed analysis using technology solution frameworks ? Seek guidance Tech Support

Certifications Required

CERTIFIED APIGEE DEVELOPER GOOGLE CLOUD PROFESSIONAL CLOUD DEVELOPER CERTIFIED KUBERNETES ADMINISTRATOR (CKA)

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