Head of Global Capability Center

Head of Global Capability Center (India) Regional Bank (USA)

The Head of Global Capability Center (GCC) in India will be a senior leader responsible for establishing, leading, and scaling the GCC operations for a regional bank headquartered in the USA. This leader will drive the strategic direction, operational excellence, and overall effectiveness of the center while ensuring alignment with the banks global objectives. They will focus on fostering innovation, enhancing operational efficiency, and building a high-performing, agile workforce to deliver critical business capabilities.

Key Responsibilities

Strategic Leadership

Define and implement the strategic roadmap for the GCC in alignment with the bank s global objectives.

Identify opportunities for value creation through process optimization, automation, and innovation.

Build strong partnerships with key stakeholders across geographies to align priorities and deliver business outcomes.

Operational Management

Oversee day-to-day operations, ensuring delivery excellence across multiple business functions, including technology, operations, risk management, compliance, and analytics.

Ensure effective resource allocation, robust governance, and adherence to global and local regulations.

Drive a culture of continuous improvement by leveraging data, metrics, and feedback.

Talent Development

Attract, develop, and retain top talent to build a world-class team.

Foster a high-performance culture emphasizing innovation, accountability, and professional growth.

Promote diversity, equity, and inclusion within the GCC.

Stakeholder Collaboration

Serve as a strategic advisor to global and regional leadership, providing insights into the GCCs performance and opportunities.

Facilitate seamless collaboration between the GCC and onshore teams to optimize workflows and decision-making.

Risk and Compliance

Ensure the GCC operates within the regulatory frameworks of India and adheres to the bank s global risk and compliance standards.

Develop robust risk management frameworks to mitigate operational and reputational risks.

Financial and Performance Management

Drive cost efficiency and productivity improvements while maintaining high-quality service delivery.

Prepare and manage budgets, ensuring financial discipline and ROI on the GCC investment.

Qualifications

15+ years of experience in global operations, shared services, or capability center leadership roles, preferably within the banking or financial services sector.

Proven experience in building, scaling, and managing large teams in a global or regional capacity.

What you bring

Strong strategic thinking, problem-solving, and decision-making abilities.

Expertise in process optimization, digital transformation, and emerging technologies (e.g., AI, RPA, data analytics).

Exceptional stakeholder management, communication, and influencing skills.

Deep understanding of the regulatory environment in both India and the USA.

Demonstrated ability to navigate cross-cultural environments and lead diverse teams.

Education

Advanced degree in Business Administration, Finance, or a related field preferred.

What We Offer

Opportunity to shape and lead a strategic global initiative.

Competitive compensation and benefits.

Collaborative and inclusive work environment focused on innovation and impact.

This role is designed for a transformational leader eager to drive impact, innovation, and excellence in a dynamic global organization

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us:
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.