Process Executive - Voice

Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle

The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity.

Knowledge on Loan Servicing and components Escrow and NonEscrow loans.

Responsibilities

Processing loans/orders/requests or claims as assigned by Team Lead

Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT.

Adherence to the procedures provided by the business also called SOP Standard Operating Procedure

Completion of all mandatory assessment certifications as applicable to the supported business

Achieve the required Learning Health Score

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for CareersNA2@cognizant. com with your request and contact information.

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