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based on 48.1k Reviews

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997 Cognizant Jobs

Process Executive - Data

1-3 years

Mumbai

1 vacancy

Process Executive - Data

Cognizant

posted 1d ago

Job Description



We are seeking a dedicated Process Executive-CDM/PV with 1 to 3 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and domain experience in complaint management within the life sciences sector and call center operations. This role requires working from the office with rotational shifts. Proficiency in English (Read/Write) is essential.


Responsibilities

  • Handle and resolve customer complaints efficiently within the life sciences sector.
  • Utilize MS Excel to manage and analyze data related to customer complaints.
  • Provide accurate and timely responses to customer inquiries through call center operations.
  • Maintain detailed records of customer interactions and transactions.
  • Ensure compliance with company policies and regulatory requirements in all customer interactions.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
  • Conduct root cause analysis to identify and address recurring issues.
  • Prepare and present reports on complaint trends and resolutions to management.
  • Assist in the development and implementation of strategies to reduce complaint volumes.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices.
  • Monitor and evaluate the performance of complaint management processes.
  • Support the continuous improvement of call center operations.
  • Ensure a high level of customer satisfaction through effective communication and problem-solving skills.

  • Qualifications

  • Possess strong technical skills in MS Excel for data management and analysis.
  • Have domain experience in complaint management within the life sciences sector.
  • Demonstrate proficiency in call center operations and customer service.
  • Exhibit excellent communication skills in English (Read/Write).
  • Show ability to work effectively in a team-oriented environment.
  • Display strong problem-solving skills and attention to detail.
  • Have a proactive approach to identifying and addressing customer issues.
  • Be capable of working in rotational shifts as required.
  • Maintain a high level of accuracy and efficiency in all tasks.
  • Demonstrate a commitment to continuous learning and improvement.
  • Possess the ability to handle multiple tasks and prioritize effectively.
  • Show a customer-centric mindset and dedication to providing exceptional service.
  • Have experience in preparing and presenting reports to management.

  • Certifications Required

    Certification in MS Excel or related data management tools is required.

    The Cognizant community
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350, 000 associates around the world.
    • We don t just dream of a better way - we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what s right.
    • We foster an innovative environment where you can build the career path that s right for you.

    About us
    Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

    Our commitment to diversity and inclusion

    CareersNA2@cognizant. com with your request and contact information.

    Disclaimer


    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

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    What people at Cognizant are saying

    4.1
     Rating based on 97 Data Processing Executive reviews

    Likes

    Oh for sure! The only silver lining at cognizant is their talent for squeezing every ounce of effort from hardworking employees. It’s like they have a PhD in exploitation truly impressive, while giving all the perks to credit stealers.

      Dislikes

      Totally get that! Its like a total storm of negativity at cognizant no motivation to work no career growth and management that seems to be on permanent vacation. Promised perks ? More like a distant dream! Delayed in hike and promotion just add to the fun, while hardworking employees get overlooked. It’s a recipe of pure ultimate job dissatisfaction.

      • Salary - Bad
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      Read 97 Data Processing Executive reviews

      Data Processing Executive salary at Cognizant

      reported by 420 employees
      ₹1 L/yr - ₹4.5 L/yr
      At par with the average Data Processing Executive Salary in India
      View more details

      What Cognizant employees are saying about work life

      based on 48.1k employees
      66%
      87%
      70%
      73%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Cognizant Benefits

      Submitted by Company
      Shape your career
      Invest in yourself
      Learn and grow
      Keep current
      Stay healthy
      Give back
      Submitted by Employees
      Health Insurance
      Cafeteria
      Work From Home
      Free Transport
      Soft Skill Training
      Job Training +6 more
      View more benefits

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