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Cognizant
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1155 Cognizant Jobs
Senior Process Executive-Voice
0-6 years
₹ 2.1 - 9L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Senior Process Executive-Voice
Cognizant
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide exceptional support for our applications and associated services
- Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc
- Meet and exceed service level goals
- Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
- Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
- General understanding of internet technologies
- Demonstrated customer service skills to be able to solve customer service issues both technical and account related
- Self-motivated, highly collaborative, creative, goal-oriented and team-centric
- Superior oral and written communication skills
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Attention to detail, excellent organizational skills, superior time management skills
- Ability to work in a collegial fashion with peers in other organizational units
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
- Previous experience in a customer or technical support role a plus
- Bachelor s degree or higher in a relevant field preferred
Employment Type: Full Time, Permanent
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What people at Cognizant are saying
Rating based on 3.1k Senior Processing Executive
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Corruption everywhere in non technical. The Hyderabad team runs their own lobby only, they differentiate and being a lady employee I myself faced filthy behavior from my supervisor(i am.not mentioning his name here ) and when I was not willing to follow his nasty behavior and protested I was forced to leave the organization, they to..Read More
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