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Engaged Employer

Cognizant

Compare

3.8

based on 47k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1586 Cognizant Jobs

Senior Process Executive-Voice

Cognizant Technology Solutions India Ltd

3.8

based on 47k Reviews

2-4 years

₹ 4.11 - 4L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Senior Process Executive-Voice

Cognizant

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service Analytical Chemistry Online Advertising PPC Web Analytics

+ 2 more

Job Description

SPE Voice (Calls, Email & Chat)

As a performance support associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising and Display advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting.

Minimum BA/BS degree or equivalent practical experience with a strong academic record

Minimum 2 Years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products.

Specifically for Search, either 1 or more of

Experience in supporting Advertising products like AdWords (Search, Shopping, Display & Mobile), Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition)

Experience in basic web programming in HTML, JavaScript and writing SQL queries

Strong grasp of written & spoken English language.

Quick learner able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.

Customer service skills ability to make decisions based on the best interests of customers, as well as the technical escalations team.

Analytical and proactive mindset be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.

Comfort with ambiguity in cases not covered by documented workflows/instructions, ability to make appropriate decisions.

Highly responsive and productive under time pressure able to consistently deal with high volumes and prioritize the work accordingly.

Responsibilities

Demonstrates effective, clear and professional written and oral communication

Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer s issues

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Liaise with other departments and teams as required to resolve Customer issues and questions.

Employment Type: Full Time, Permanent

Read full job description

Cognizant Interview Questions & Tips

Prepare for Cognizant Senior Processing Executive roles with real interview advice

What people at Cognizant are saying

3.8

Rating based on 3k Senior Processing Executive reviews

Anonymous · Voice / Blended in Bengaluru

Likes

Salary is good this is the only thing which allows your mind to work.

Dislikes

Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once..Read More

Read 3k reviews

Senior Processing Executive salary at Cognizant

reported by 28.3k employees

₹1.8 L/yr - ₹9 L/yr

11% more than the average Senior Processing Executive Salary in India

View more details

What Cognizant employees are saying about work life

based on 47k employees

66%

87%

70%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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