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Production and Support Engineer
Coforge
posted 2hr ago
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Flexible timing
Key skills for the job
Job Description
Production Support
Location - Pune
3+ Years
Mandatory Production support experience, preferably in banking.
- 24*7 On Desk Support.
- Observer and monitor the health of the application(s) including event and alert management.
- Perform Ready for Business checks, High volume processing and Special day handling process.
- Alerts/events handling Acknowledge, triage, investigate, troubleshoot & resolve within timelines and SLAs.
- Job scheduling and monitoring. Job failure analysis.
- Availability management - includes participate in regular DR, BCP activities and maintain documentation.
- Perform User operations queries Acknowledgement & resolve within timelines.
- Perform, troubleshoot and support periodic activities such as but not limited to, Beginning / End of Day, End of Month, End of Quarter, End of Year etc.
Monitoring tools: Splunk, AppDynamics, Prometheus, Grafana
Employment Type: Full Time, Permanent
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Coforge Benefits
Flexible choice of pay components Company Paid Mediclaim, AD&D and life Higher Education Sponsorship Wedding allowance, Investment seeding for child birth, Executive health checkups 
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